Returns and Exchanges

RETURNS:

Please check your measurements carefully. We have tried to give you large photos and measurements to make your purchase as informative as possible. In the event that you are unhappy with the sizing and fit of the garment please contact to organise an exchange or refund. 

 

Conditions:

Change of Mind

VOUS will refund, credit or exchange any item purchased within 7 days if:

1. The garment has not been worn, altered and/or washed and is in a resalable condition.

2. The garment has not been damaged whilst in the customer's possession.

3. The customer has proof of the garment purchase.

4. The original VOUS swing ticket is attached to the garment.

 

Faulty Garments

VOUS will offer a refund, credit or exchange on any item purchased in store if the garment is:

1. Found to have a genuine manufacturers fault.

2. The garment does not correspond to samples or descriptions given to the purchaser.

3. The garment is unable to do what it is supposed to.

 

Face Masks

VOUS will not refund or exchange face masks for hygiene and health purposes.

  

Sale items

Only regular priced items may be refunded within 7 days from purchase. Unfortunately sale items cannot be refunded.

 

EXCHANGES: 

VOUS will exchange items based on the above conditions of return. You will not be charged postage should you wish to exchange an item, however you will be required to pay for the postage of returning the item to us. Unfortunately due to international shipping costs, we do not exchange or refund international items.