Returns and Exchanges

RETURNS:

We want to make your shopping experience as easy as possible. Please check your measurements against our sizing chart and read the product description for information on size and fit. We have also included a Find My Size button on each product, which will use your body measurements to provide you with the best size option.

In the event that you are unhappy with the sizing and fit of the garment we offer FREE returns* or exchanges. Simply contact sales@vous.net.au to organise an exchange or refund. 

 

Conditions of returns:

Change of Mind

VOUS will refund, credit or exchange any item purchased within 7 days if:

1. The garment has not been worn, altered and/or washed and is in a resalable condition.

2. The garment has not been damaged whilst in the customer's possession.

3. The customer has proof of the garment purchase.

4. The original VOUS swing ticket is attached to the garment.

 

Faulty Garments

VOUS will offer a refund, credit or exchange on any item purchased in store if the garment is:

1. Found to have a genuine manufacturers fault.

2. The garment does not correspond to samples or descriptions given to the purchaser.

3. The garment is unable to do what it is supposed to. 

 

Exchanges:

VOUS will exchange items based on the above conditions of return.

 

International Shipping:

* Unfortunately due to international shipping costs, we do not exchange or refund international items.

 

How to return or exchange an item:

Simply contact  to request a return or exchange. Please provide your name and order number. A pre paid postage label will then be sent to you via email. Simply print this postage label and attach to your packaging.

The parcel can then be dropped at your local Australia Post Post Office with no cost to you. 

A refund/exchange will then be provided when the item is received.