Returns and Exchanges

For any busy woman, online shopping needs to be a straightforward, easy process. This is why we aim to provide you with an accurate sizing chart,  product description and a Try at Home option. 

If, however, the sizing and fit don't meet your expectations, worry not. We offer FREE returns or exchanges Australia wide. 

 

How to Return/Exchange an Item:

Returning or exchanging an item with VOUS is simple. 

  1. Email us to request a return or exchange, providing your name and order number.

  2. We will send you a prepaid postage label via email. Print this label and attach it to your packaging.

  3. Drop the parcel at your local Australia Post Post Office at no cost to you.

  4. Once the item is received, a refund or exchange will be processed promptly.

 

Conditions of Returns (Change of Mind): 

VOUS will refund, credit, or exchange any item purchased within 14 days if:

  1. The garment has not been worn, altered, and/or washed and is in a resalable condition.
  2. The garment has not been damaged while in the customer's possession.
  3. The customer has proof of the garment purchase.
  4. The original VOUS swing ticket is attached to the garment.

 

Conditions of Returns (Faulty Garments):

VOUS will refund, credit, or exchange any item purchased within 7 days if the garment:

1. Is found to have a genuine manufacturers fault.

2. Does not correspond to samples or descriptions given to the purchaser.

3. Is unable to do what it is supposed to. 

 

Exchanges:

VOUS will exchange items based on the above conditions of return.

  

* Exchange and Returns Exclusions:

Sale Items- Only regular priced items may be refunded within 7 days from purchase. Unfortunately sale items cannot be refunded. 

 

Bronnie Tailored Shirt - VOUS Contemporary Clothing

Thank You – Your Guide Is On Its Way!

You’ll receive the VOUS Guide to Ethical Shopping in your inbox within a few minutes.

In the meantime, here’s a sneak peek at the most important ideas from the guide—designed to help you shop smarter and dress with calm confidence.

5 key takeaways from the VOUS guide to ethical shopping

Here are 5 key takeaways from the guide to get you started right now:

🖤 Look beyond buzzwords. Genuine ethical brands are transparent about their materials, production, and labour practices.

🖤 Fabrics like organic cotton, hemp, linen, and silk biodegrade naturally—unlike synthetics, which shed microplastics and pollute waterways.

🖤 A capsule wardrobe built on quality basics gives you more freedom and peace of mind. Less overwhelm, more calm confidence.

🖤 Clothing made in Australia ensures stronger labour standards, reduced shipping emissions, and preservation of a skilled workforce.

🖤 Every purchase is a message to yourself about what you deserve. Let your wardrobe be a daily act of care.

Ready to Keep Exploring: Conscious Style Starts Here


→ See timeless, minimalist styles made in Australia.

Explore the VOUS Collection


→ Explore our resources

Read the Blog

Waves Top - VOUS Contemporary Clothing

Not sure where to start?

Take the VOUS Style Quiz and discover which garments reflect your values, lifestyle, and aesthetic.

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