Returns and Exchanges

RETURNS:

We want to make your shopping experience as easy as possible. Please check your measurements against our sizing chart and read the product description for information on size and fit. In the event that you are unhappy with the sizing and fit of the garment we offer FREE returns* or exchanges. Simply contact to organise an exchange or refund. 

 

Conditions of returns:

Change of Mind

VOUS will refund, credit or exchange any item purchased within 7 days if:

1. The garment has not been worn, altered and/or washed and is in a resalable condition.

2. The garment has not been damaged whilst in the customer's possession.

3. The customer has proof of the garment purchase.

4. The original VOUS swing ticket is attached to the garment.

 

Faulty Garments

VOUS will offer a refund, credit or exchange on any item purchased in store if the garment is:

1. Found to have a genuine manufacturers fault.

2. The garment does not correspond to samples or descriptions given to the purchaser.

3. The garment is unable to do what it is supposed to.

  

*Please note:

Only regular priced items may be refunded within 7 days from purchase. Unfortunately sale items cannot be refunded as they are already heavily reduced. 

 

Exchanges:

VOUS will exchange items based on the above conditions of return.

 

International Shipping:

Unfortunately due to international shipping costs, we do not exchange or refund international items.