Returns and Exchanges
For any busy woman, online shopping needs to be a straightforward, easy process. This is why we aim to provide you with an accurate sizing chart, product description and a Try at Home option.
If, however, the sizing and fit don't meet your expectations, worry not. We offer FREE returns or exchanges Australia wide.
How to Return/Exchange an Item:
Returning or exchanging an item with VOUS is simple.
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Email us to request a return or exchange, providing your name and order number.
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We will send you a prepaid postage label via email. Print this label and attach it to your packaging.
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Drop the parcel at your local Australia Post Post Office at no cost to you.
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Once the item is received, a refund or exchange will be processed promptly.
Conditions of Returns (Change of Mind):
VOUS will refund, credit, or exchange any item purchased within 14 days if:
- The garment has not been worn, altered, and/or washed and is in a resalable condition.
- The garment has not been damaged while in the customer's possession.
- The customer has proof of the garment purchase.
- The original VOUS swing ticket is attached to the garment.
Conditions of Returns (Faulty Garments):
VOUS will refund, credit, or exchange any item purchased within 7 days if the garment:
1. Is found to have a genuine manufacturers fault.
2. Does not correspond to samples or descriptions given to the purchaser.
3. Is unable to do what it is supposed to.
Exchanges:
VOUS will exchange items based on the above conditions of return.
* Exchange and Returns Exclusions:
Sale Items- Only regular priced items may be refunded within 7 days from purchase. Unfortunately sale items cannot be refunded.

Thank You – Your Guide Is On Its Way!
You’ll receive the VOUS Guide to Ethical Shopping in your inbox within a few minutes.
In the meantime, here’s a sneak peek at the most important ideas from the guide—designed to help you shop smarter and dress with calm confidence.

Here are 5 key takeaways from the guide to get you started right now:
🖤 Look beyond buzzwords. Genuine ethical brands are transparent about their materials, production, and labour practices.
🖤 Fabrics like organic cotton, hemp, linen, and silk biodegrade naturally—unlike synthetics, which shed microplastics and pollute waterways.
🖤 A capsule wardrobe built on quality basics gives you more freedom and peace of mind. Less overwhelm, more calm confidence.
🖤 Clothing made in Australia ensures stronger labour standards, reduced shipping emissions, and preservation of a skilled workforce.
🖤 Every purchase is a message to yourself about what you deserve. Let your wardrobe be a daily act of care.
Ready to Keep Exploring: Conscious Style Starts Here
→ See timeless, minimalist styles made in Australia.
→ Explore our resources

Not sure where to start?
Take the VOUS Style Quiz and discover which garments reflect your values, lifestyle, and aesthetic.