Returns and Exchanges
Online shopping needs to be straightforward and easy. This is why we aim to provide you with an accurate sizing chart, product description and a Try at Home option.
If, however, the sizing and fit don't meet your expectations, worry not. We offer FREE returns or exchanges Australia wide.
How to Return/Exchange an Item:
Returning or exchanging an item with VOUS is simple.
-
Email us to request a return or exchange, providing your name and order number.
-
We will send you a prepaid postage label via email. Print this label and attach it to your packaging.
-
Drop the parcel at your local Australia Post Post Office at no cost to you.
-
Once the item is received, a refund or exchange will be processed promptly.
Conditions of Returns (Change of Mind):
VOUS will refund, credit, or exchange any item purchased within 14 days if:
- The garment has not been worn, altered, and/or washed and is in a resalable condition.
- The garment has not been damaged while in the customer's possession.
- The customer has proof of the garment purchase.
- The original VOUS swing ticket is attached to the garment.
Conditions of Returns (Faulty Garments):
VOUS will refund, credit, or exchange any item purchased within 7 days if the garment:
1. Is found to have a genuine manufacturers fault.
2. Does not correspond to samples or descriptions given to the purchaser.
3. Is unable to do what it is supposed to.
Exchanges:
VOUS will exchange items based on the above conditions of return.
* Exchange and Returns Exclusions:
Sale Items- Only regular priced items may be refunded within 7 days from purchase. Unfortunately sale items cannot be refunded.