Returns and Exchanges
Making your shopping experience seamless is our priority at VOUS. Before making a selection, please consult our sizing chart and delve into the product description for details on size and fit. For added convenience, utilize the 'Find Your Size' button on each product—tailored to use your body measurements for the most accurate size recommendation.
If, however, the sizing and fit don't meet your expectations, worry not. We offer FREE returns (Australia wide) or exchanges. Just reach out to firstname.lastname@example.org, and we'll gladly assist in organizing an exchange or refund. Your satisfaction is our commitment. Shop confidently with VOUS.
Conditions of Returns (Change of Mind):
VOUS will refund, credit, or exchange any item purchased within 7 days if:
- The garment has not been worn, altered, and/or washed and is in a resalable condition.
- The garment has not been damaged while in the customer's possession.
- The customer has proof of the garment purchase.
- The original VOUS swing ticket is attached to the garment.
Conditions of Returns (Faulty Garments):
VOUS will refund, credit, or exchange any item purchased within 7 days if the garment:
1. Is found to have a genuine manufacturers fault.
2. Does not correspond to samples or descriptions given to the purchaser.
3. Is unable to do what it is supposed to.
VOUS will exchange items based on the above conditions of return.
How to Return/Exchange an Item:
Returning or exchanging an item with VOUS is a breeze. Follow these simple steps:
Contact [email] to request a return or exchange, providing your name and order number.
Receive a prepaid postage label via email. Print this label and attach it to your packaging.
Drop the parcel at your local Australia Post Post Office at no cost to you.
Once the item is received, a refund or exchange will be processed promptly.
* Exchange and Returns Exclusions:
1. International Items- Unfortunately due to international shipping costs, we do not exchange or refund international items.
2. Sale Items- Only regular priced items may be refunded within 7 days from purchase. Unfortunately sale items cannot be refunded.